Frequently Asked Questions

Under 30 seconds. Unlike traditional phone support where you might wait on hold for 10–20 minutes, ACLogics provides AI-driven diagnostic results as soon as you enter the system data. You finish the job faster and move to the next.

Yes. The Insight Plan is designed to be flexible. We can work with your leadership team to tailor data reporting, custom coordination tools, and specific feature integrations that match how your company actually operates.

For Insight Plan subscribers, yes. You get a direct line to HVAC experts who can assist with complex equipment diagnoses via live chat or call. It’s like having a senior lead technician available for your team during business hours (Central Time).

Available on our Team and Insight plans, this allows a business to manage one single payment for all technicians, making it easy to add or remove team members as your shop grows.

Partially. While an active connection is required to consult the AI, you can access recent history, saved records, and solutions offline as long as the page is not refreshed. We are continuously expanding offline capabilities to reduce dependency on connectivity.

It supports AC, Furnace, Heat Pump, and more.

Our AI is trained on extensive data from both residential and commercial systems. However, as our key validation partners specialize in residential units, our current real-world optimization is most advanced in that sector. We are actively collecting commercial feedback to rapidly bring our commercial capabilities to the same level of precision.

No. The workflow is designed to be intuitive. If you can describe a symptom, you can follow the guide.